This policy explains how contact information submitted through the Mattel website may be handled. The site collects only the information a visitor chooses to provide through inquiry forms, comment forms or direct contact links. Typical fields include name, email, phone, company and message content.
Submitted information may be used to respond to product questions, clarify catalog needs, route sustainability or safety documentation requests, support customer service and improve website communication. Mattel does not require visitors to provide sensitive personal information through these forms.
Information may be shared with internal team members or service providers who help operate the website and respond to inquiries. These parties should use the information only for the purpose of supporting the requested communication. Mattel does not sell form submissions as a standalone data product.
Inquiry records may be retained for business follow-up, legal compliance, troubleshooting and service improvement. Retention periods can vary depending on the nature of the request, applicable law and operational needs.
You may request correction or deletion of contact information by using the contact page. Some records may need to be retained when required for legitimate business, security or legal reasons. Visitors who do not want to submit a form may contact Mattel through the listed email or phone channel.